An inspirational programme for shop owners and managers

This guide is a unique series of innovative master classes created with Mary Portas and delivered exclusively through the National Skills Academy for Retail’s network of retail skills shops. Covering every stage of creating and running a successful retail business, each module has an invaluable set of hints and tips to improve the performance of all companies.

• My shop, my future: Building, mobilising and maintaining a vision for your business

• Retail finance and business planning: Understanding the key financial factors driving your business and what impact they have; how to keep track of how well you are doing; getting a grip on the cash; and what to do when things aren’t going to plan

• Buying for your customers: Buying the items that will attract and keep your customers as well as delivering you profit

• Selling and service skills: How to stand out from the crowd and use customer service experience to bring more cash through the tills

• Creating desire; merchandising, display and windows: The wow factor that sets your shop apart from the rest

• Marketing for more customers: How to spread the word about your business without spending the earth

• You and your team: Developing both you and your team to create a forward-looking, successful business

Interested?

These master classes will only be available through the National Skills Academy for Retail. To find out about availability, send us an email with your details to maryportas@nsaforretail.com.